JBUR-Solutions strives to offer fast service at reasonable rates. Our minimum rate is one half hour of labor, not a full hour like most companies and with our training we can do a lot in half an hour, such as program a typical wireless router and connect a couple of devices to it.
We accept all major credit cards, cash and checks.
Labor: $75.00 an hour rounded to the nearest half hour (one half hour minimum, $37.50).
Remote Access Support and Support by Phone or Email: $37.50 for the first 30 minutes. $1.25 each additional minute. *A high speed Internet connection is required for remote access support. **Unused portions of the first 30 minutes carry over to the next support session if within 30 days.
Consulting: $37.50 for the first 30 minutes. $1.25 each additional minute.
- Travel Fee: $15 multiplied by the Zone Number of the destination. See Travel Fee Map for Zones. (When travel takes longer than 15 minutes within a zone or for areas not in a zone, $1.00 will be added to the travel fee for each additional minute.)
- Purchase from Local Store Fee: 30% of the cost or $10.00 whichever is greater will be added to the cost of parts which must be obtained locally for the convince of the customer.
- Late Payment Fee: 1.5% monthly finance charge for accounts not paid within 21 days of invoice.
- Senior Citizen: 10%
- Student or Faculty: 10%
- Veteran or Active Duty Service Members and their Dependants: 10%
- $15.00 off travel fee for each consecutive hour of labor
- Free Peripherals Disconnect or Reconnect with one hour of labor
- Free 10 minutes of Phone or Email support for new customers
- Free 20 minutes of Phone or Email support with 1 hour of labor (limit 20 minutes per 6 months)
JBUR-Solutions requires 50% down for all special order items such as OEM replacement parts, before they will be ordered.